FAQs

General

Where can I find the syllabus, candidate guidance notes and case study information?

What is the minimum age to register onto the ITEC courses?

The minimum age varies, depending on the different qualifications.

  • Entry Level to Level 1 = 14-16 year olds.
  • Level 2 onwards = 16 year olds+

What is the time limit between doing practical exams and the resits?

There is no time limit – the Centre/College to arrange when it suits their schedule

What do the abbreviations on the results documentation mean?

Th Theory
Pr Practical
CS Case Studies
AS Assignment
OA Optional Assignment
PE Porfolio of Evidence
TE Treatment of Evidence
TR Treatment Records
PA Practical Assessment

Centres

Which qualifications can be used for APL/RPL?

You can do a thorough mapping of the completed qualification against the learning outcomes of the units that you are requiring ITEC to RPL and forward with the registration/enrolment form. You can enclose the certificate or diploma if the units are the same as the units of the ITEC certificate or diploma.

The general rule is that RPL will most likely be accepted for any equivalent unit’s accredited at the same level on a qualifications framework containing similar learning outcomes. Certifications will not be accepted where they have been issued by training providers, Associations or manufacturer’s where there is no Government accreditation or external quality assurance involved. However, you may be able to exempt your learners from re-studying some of the learning outcomes once you have established the level and depth of any previous learning that has taken place, and allow them to only take the exams at the end.

Please remind your learners that where RPL is granted a pass mark of 60% is entered onto the ITEC system (as ITEC did not undertake the previous assessment) and may affect the overall aggregate mark.

What is the procedure for making a complaint?

What do I need in order to teach ITEC qualifications?

  • 2 years’ experience in the therapy you want to teach.
  • An ITEC qualification in the therapy you want to teach or an approved equivalent qualification
  • In order to teach in further or adult education in the UK, you will need to obtain a nationally recognised teaching qualification.

How do I book exams?

You will need to complete the Examinations Booking Form found here.

You need to offer three alternative dates for your practical exam and provide the dates for your theory exam. For Internally assessed qualifications you will need to complete the Candidate Registration Form.

How early/ late can the centre book examinations?

Centres can book examinations up to one year in advance and must send their booking request to us no later than 12 weeks before the first examination date. Email bookings@itecworld.co.uk.

I need to make a change to my booking/have missed off a student from the enrolments?

Please can you confirm any changes to be made in writing to enrolments enrolment@itecworld.co.uk

Please ensure you include the Booking Reference, correct spelling etc

Can the centre contact the Examiner directly?

ITEC do not give out the Examiners phone numbers. We can give the centre the Examiners ITEC email address only. All enquiries to be forwarded to customerservices@itecworld.co.uk

Can we receive the exam papers in our language?

Yes, we can currently supply theory examinations in the official language of the country where the training is provided.

Please note where translations are required, centres need to ensure they apply for their exams within the required timescales.

I have not received my papers yet…

How do centres become an ITEC registered centre?

Please complete the ITEC Centre and Scheme Approval Form, which can be found by clicking here or e-mail: centreregistrations@itecworld.co.uk.

ITEC will need to receive the completed ITEC Centre and Scheme Approval Form, copies of tutors CV’s and Diplomas and Policy Documents to be able to arrange an inspection of your premises.

How long does the registration process take?

The registration process takes approximately 20 working days from when we receive the application. This can vary depending on how soon we can arrange the inspection. Also for overseas centres we can expedite the registration by being sent photographic evidence of your centre.

We are an ITEC registered centre. What do we need to provide to offer an additional course?

Learners

Where can I do an ITEC course?

To find a course leading to an ITEC qualification you will need to find an ITEC approved centre (college, school, training provider).

To Find your local ITEC registered centre click here

How much is the course?

Fees are set by the centre (school, training provider)

When are the exams held?

Exam dates are set by the centre – please see your centre (school, training provider)

What happens if I haven’t completed the case studies/assessments in time for the practical exam?

Once you have completed all the specified assessments for the qualification and your lecturer has awarded a pass mark for all the evidence you have submitted you will have a final external practical exam carried out by the ITEC examiner.

Can ITEC give me my results over the phone?

No, all results are sent to the centre (school, training provider)

When and how will I get my results?

All results are sent out 20 working days from the receipt of theory papers back to the ITEC office. The centres send out results directly to the students.

How can I re-sit if I fail an exam?

Contact your centre (school, training provider) who should arrange a re-sit for you.

Can I re-sit an exam at another ITEC college?

You will need to contact another ITEC Registered centre to find out if they have exams and that they are happy for you to join their exams, you will then need permission from your current centre to allow you to transfer to the other centre.

I’m not happy with my results, what do I do?

Students can only appeal their grade if the centre (school, training provider) are in support of the appeal. If the college are in agreement to support the appeal they must view the ITEC Appeals Procedure found here and send all documentation to ITEC. If the centre do not support the appeal the student must re-sit.

I want to make a complaint, what do I do?

Access the ITEC Complaints Procedure here. Write to your centre first. If the centre’s response is unsatisfactory you will need to put all correspondence in writing to ITEC.

How do I get a replacement certificate/diploma/badge?

To obtain your replacement certificate/diploma/badge, visit the Replacement Certificates page here of the ITEC website. Replacement diploma requests are issued within 20 working days from receipt of request.

All replacement certificates will be annotated “Replacement” as agreed with the regulatory authorities. We cannot enter into any correspondence regarding awards which do not appear on our records.

 

 

When I have achieved an ITEC qualification what letters can I put after my name?

You can put ITEC Dip and then the qualification name

Will my ITEC qualification be recognised in other countries?

ITEC currently operates in 39 countries worldwide and the ITEC qualifications are well known and recognised by employers around the world for the high standards and employability. However, you must contact the Visa Branch of the Embassy of the country where you wish to travel to, in order to establish the criteria required to work in your chosen country as this differs from country to country and is the responsibly of the individual who is travelling.