FAQs

General

Where can I find the syllabus, candidate guidance notes and case study information?

What is the minimum age to register onto the iTEC courses?

The minimum age varies, depending on the different qualifications.

  • Entry Level to Level 1 = 14-16 year olds.
  • Level 2 onwards = 16 year olds+

What is the time limit between sitting practical exams and resits?

There is no time limit – the Centre/College to arrange when it suits their schedule

What do the abbreviations on the results documentation mean?

Th Theory
Pr Practical
CS Case Studies
AS Assignment
OA Optional Assignment
PE Porfolio of Evidence
TE Treatment of Evidence
TR Treatment Records
PA Practical Assessment

Centres

Which qualifications can be used for APL/RPL?

You can perform a thorough mapping of the completed qualification against the learning outcomes of the units that you are requiring iTEC to RPL and forward this with the registration/enrolment form. You can enclose the certificate or diploma for the completed qualification if the units are the same as the units of the iTEC qualification.

The general rule is that RPL will most likely be accepted for any equivalent unit’s accredited at the same level on a qualifications framework containing similar learning outcomes. Certifications will not be accepted where they have been issued by training providers, Associations or manufacturer’s where there is no Government accreditation or external quality assurance involved. However, you may be able to exempt your learners from re-studying some of the learning outcomes once you have established the level and depth of any previous learning that has taken place, and allow them to only take the exams at the end.

Please remind your learners that where RPL is granted a pass mark of 60% is entered onto the iTEC system (as iTEC did not undertake the previous assessment) and may affect the overall aggregate mark.

You will find our RPL policy under the Downloads and Resources section here.

What is the procedure for making a complaint?

Click here to access the iTEC Complaints Procedure.

What do I need in order to teach iTEC qualifications?

  • 2 years’ experience in the therapy you want to teach.
  • An iTEC qualification in the therapy you want to teach or an approved equivalent qualification
  • In order to teach in further or adult education in the UK, you will need to obtain a nationally recognised teaching qualification.

How do I book exams?

To book your theory and practical exams, log in to the Centre admin system here. If you would like to request a login for this system please email customerservices@itecworld.co.uk (please note that requests for logins must come from registered centre staff and access is dependant on job role of the person requesting the login).

You need to offer three alternative dates for your practical exam and provide the dates for your theory exam. For Internally assessed qualifications you will need to complete the Candidate Registration Form.

Video guides on how to use the Centre admin system can be found here.

Alternatively you can use the manual booking form here.

How early/ late can the centre book examinations?

Centres can book examinations up to one year in advance and must send their booking request to us no later than 12 weeks before the first examination date. Click here for further information on available dates.

Can I amend a registered learner’s name?

Pre-certification:
  • If the error is on registration and is a clear typo (Davis to Davies) email centreprocessing@vtct.org.uk confirming the details
  • If the error is on registration and is a profound name change (David to Steven) email centreprocessing@vtct.org.uk confirming the details, and include a photocopy of the accompanying documentation, e.g. Passport / Driving Licence
Post-certification:

If a name error was made upon registration you will need to return the certificate and unit transcript to us by recorded delivery along with a letter of explanation and accompanying documentation, e.g. Passport / Driving Licence.

Note: fees apply, please refer to the Service fees document

I need to make a change to a booking and/or I have missed off a student from the enrolments?

Please confirm any changes by emailing enrolment@itecworld.co.uk

Please ensure you include the Booking Reference #, correct spelling of the student name etc..

Can the centre contact the Examiner directly?

iTEC are unable to provide phone numbers for our Examiners. If you would like an Examiners iTEC email address please email a request to customerservices@itecworld.co.uk

I have not received my papers yet?

How do centres become an iTEC approved centre?

Complete and submit the Expression of Interest form on the Become a Centre page of this website. Once we have completed a few checks, you will be contacted by a Business Development Manager to discuss your plans. Following successful discussions, you will be invited to complete and submit a full application form, available from your Business Development Manager.

How long does the approval process take?

Following receipt of a full application form, and payment of the approval fee, arrangements for an approval visit can be made. As this process is determined by both centre and iTEC availability the timing for approval can vary dependent on individual centre circumstances.

We are an iTEC registered centre. What do we need to provide to offer an additional course?

Learners

Where can I study an iTEC course?

You will need to locate an iTEC approved centre (college, school, training provider). To Find your local iTEC registered centre click here

How much is the course?

Fees are set by the centre (college, school, training provider) that you attend. Please contact the centre that you would like to attend. You can locate your local centre here.

When are the exams held?

Exam dates and locations are set by your centre (college, school, training provider) and only they are able to advise you about exam dates and locations.

What happens if I haven’t completed the case studies/assessments in time for the practical exam?

Once you have completed all the specified assessments for the qualification and your lecturer has awarded a pass mark for all the evidence you have submitted, you will have a final external practical exam carried out by the iTEC examiner.

Can iTEC give me my results over the phone?

No. All result enquiries need to be directed to your centre (college, school, training provider).

When and how will I get my results?

When iTEC have received the theory papers from the centre (college, school, training provider), the results are sent back to the centre 20 working days later. Your centre will then send out your results directly to you.

Can I re-sit an exam if I fail?

Please contact your centre (college, school, training provider) who should be able to arrange a re-sit for you.

Can I re-sit an exam at another iTEC college?

You will need to contact another iTEC Registered centre to find out if they have exams and that they are happy for you to attend. You will also need permission from your current centre to allow you to transfer to another centre.

I’m not happy with my results, what do I do?

Students can only appeal their grade if the centre (college, school, training provider) are in support of the appeal. If the college are in agreement to support the appeal they must read the iTEC Appeals Procedure found here and send all documentation to iTEC. If the centre do not support the appeal the student must re-sit the exam.

I want to make a complaint, what do I do?

You can access the iTEC Complaints Procedure here. Students must first take up any complaint with their centre (college, school, training provider) and provide the centre with the opportunity to resolve it. If the centre’s response is unsatisfactory you will need to complete the Complaints submission form which is located within the Complaints Procedure here.

I have changed my name, can I get a replacement certificate in my new name?

You will need to provide iTEC with the following:

  • Your original certificate(s)**
  • A signed covering letter explaining why you are requesting the change of name
    • the letter must include a return address
    • the letter must include a contact number so that VTCT can call you to take payment (there is a £50.00 fee for this service)
    • ** If you have lost the original certificate(s) please indicate this within the covering letter

A certified copy of your identification (do not send originals):

  • Passport
  • Birth certificate
  • Driving licence

A certified copy of the legal documentation confirming the name change (do not send originals):

  • Marriage / civil partnership certificate
  • Decree absolute
  • Change of name deed or deed poll
  • Public announcement
  • Police report (change of name due to personal safety)

How do I get a copy of a document certified?

The above documentation must be posted to us, recorded delivery recommended. Once received VTCT will make contact with you to take payment. 

Where the above criteria has not been fully met, iTEC retain the right to refuse requests for name changes.

How do I get a replacement certificate/diploma/badge?

To request a replacement certificate/diploma/badge, visit the Replacement Certificates page here. Replacement diploma requests are issued within 20 working days from receipt of request.

All replacement certificates will be annotated “Replacement” as agreed with the regulatory authorities. We cannot enter into any correspondence regarding awards which do not appear on our records.

 

 

When I have achieved an iTEC qualification what letters can I put after my name?

If you have achieved a Certificate at levels 2-4:

iTEC Cert [and then the qualification name]

If you have achieved a Diploma at levels 2-4:

iTEC Dip [and then the qualification name]

Will my iTEC qualification be recognised in other countries?

iTEC currently operates in 39 countries worldwide. iTEC qualifications are well known and recognised by employers around the world for high standards and employability. However, you must contact the Visa Branch of the Embassy of the country where you wish to travel to, in order to establish the criteria required to work or study in your chosen country as this differs from country to country. It is the responsibility of the individual who is travelling to establish if their iTEC qualification will be recognised in other countries.

Europass and/or NARIC may assist you further.