Qualifications Portfolio 2019/20- Business Services and Training

Qualifications Portfolio 2019/20

Business Services and Training


All of the updated Business Services and Training qualifications are available on this page. If a qualification is not listed in any of the tables below, then no change has been made and that qualification remains as it is.

If you have any questions, please refer to the Qualifications Portfolio FAQ or Contact Us


Withdrawn Qualifications

To ensure learners are supported throughout the withdrawal process, after the registration end date of 30 September 2019, there will be a period of time where learners can still complete the qualification and claim a certificate. This period of time before the certification end date will depend on the level of the qualification.

  • Level 1 – 30 September 2020
  • Level 2 – 30 September 2021
  • Level 3 and above – 30 September 2022



Qualification Number

Qualification Title

601/4429/4 iTEC Level 1 Certificate in Customer Service

Go Back to the top