COVID-19 Information for United Kingdom

Updated 20.1.2021 14:02


Following the Prime Minister’s statement on the 4th January, and the return to a national lockdown in England, ITEC would like to confirm the arrangements for January/February 2021.

We will continue to offer the adaptations under the Extended Extraordinary Regulatory Framework as currently communicated. Wherever possible, learners should be supported to take their exams, but if a centre decides it is not possible to go ahead with the exam, iTEC will work with you to make alternative arrangements.

If you have any queries relating to any existing or proposed examination bookings please contact For any general queries please contact



We have released new documentation to support centres with remote examinations:

Certification Update

In response to the Prime Minister’s latest announcement (4th January) regarding a third English lockdown and the restrictions imposed on training/education establishments across the UK and Ireland, VTCT and iTEC have taken the decision to temporarily pause certificate printing activities until 1st March 2021.

If you have recently submitted a certificate claim* and your learners require their certificates before normal services are resumed, please do not hesitate to contact the Processing Department directly at or call our Customer Support Team on 02380 684 500 to arrange printing. A small team will be operating at the VTCT office to support urgent requests.

*Please note, only approved and processed certificate claims are eligible for printing. Certificates for unsubmitted claims or claims requiring EQA approval cannot be printed until the necessary processes have been completed.


VTCT and iTEC Beauty and Massage Therapies Announcement

Important Notice for Centres Offering VTCT or iTEC qualifications in beauty therapy, nail services, make-up services, and massage therapies.

Restrictions on close contact services have now been lifted in regions of the UK. iTEC ask their centres to ensure they keep up to date on this position by visiting the Government’s website, due to local lock-downs being in place in some areas.


Centre Re-opening Information

Following the release of the Government guidelines ‘Keeping workers and clients safe during COVID-19 in close contact services’ on 23 June 2020, it has been confirmed that Hairdressing and Barbering services are now permitted to be undertaken.

VTCT want to support centres in re-opening safely and have produced guidance information for centres to follow.

It will be the responsibility of the centre and training provider to ensure that the information is adhered to when preparing for internal practical assessments within the training environment.


Exceptional arrangements for assessment and grading of ITEC qualifications in 2020 during the current COVID-19 crisis.

The temporary change to our Practical and Theory Assessment methodologies applies to bookings you may have made with iTEC up to 31st July or bookings you were intending to make before this date.

With a view to completing your students’ journeys, we have put together Theory Guidelines, FAQs, video and schedule Examination Packs containing all of the necessary forms, processes and information for your staff in order to carry out the Practical and Theory Examinations.

If you have any further questions, did not receive the documentation or were unable to attend the meeting on Tuesday 19th May please contact us for more details.

Business Continuity

We have an established business continuity process, supported by a designated Covid-19 Task Force (C-19TF). The latter is drawn from senior representation from across the organisation, all with a strong understanding of the key processes and systems, and the needs of our employees, centres and stakeholders. Business continuity arrangements are being reviewed and managed in line with the latest government advice regarding Covid-19 and as the situation evolves. The C-19TF will continue to meet frequently to review the ongoing situation and latest UK Government and World Health Organisation (WHO) official advice. This team is responding to queries and preparing and issuing guidance, ensuring the organisation is prepared to respond to the changing situation.

Working together with, and guided by the qualification regulators, we are monitoring the ongoing Covid-19 situation. We understand that centres may have queries or concerns as to how this may impact the delivery of any qualifications and any upcoming assessments.


For further information and support, please contact:

General enquiries: Customer Support (see details below)

ITEC Practical Exam Bookings: Kate Morris, Quality Administrator (Bookings)

ITEC Theory Exams: Ian Manaton, Assessment Co-ordinator