iTEC has an established business continuity process, supported by a designated Covid-19 Task Force (C-19TF). The latter is drawn from senior representation from across the organisation, all with a strong understanding of the key processes and systems, and the needs of our employees, centres and stakeholders. Business continuity arrangements are being reviewed and managed in line with the latest government advice regarding Covid-19 and as the situation evolves.

Working together with, and guided by the qualification regulators, iTEC is monitoring the ongoing Covid-19 situation. We understand that centres may have queries or concerns as to how this may impact the delivery of any iTEC qualifications and any upcoming assessments.

iTEC will continue to update the FAQ document in these extraordinary circumstances. The priority is to ensure fairness to learners whilst following government and public health advice.


Where can I find the FAQs from the webinars?

Examinations General

What will happen if our learners can’t sit the examinations/assessments as planned?

iTEC will support centres to reschedule learners to another assessment date. Currently, centres do not need to withdraw learners; if learners do not sit an examination it will not count as an attempt for them.

Will there still be EQA visit?

Whilst iTEC cannot be certain when the government will announce any new restrictions as part of the current phase of the response to the coronavirus outbreak, we should all expect to experience further restrictions in educational settings, to be confirmed via future updates.  To minimise disruption during the weeks ahead, iTEC has put in place contingency plans to conduct all EQA visits remotely until the end of July 2020.

iTEC EQAs have already started to make contact with all iTEC approved centres to agree to these arrangements. iTEC will also facilitate extraordinary timetable changes to support centres and to ensure we provide maximum support to iTEC approved centres during these challenging times and in particular over the next 16 weeks, as this takes us to the end of July, where we would expect to have completed most centre monitoring visits for this academic year.


Will my learners still receive their certificates?

All learners that have achieved their qualification and are eligible for a certificate will still receive them; we are maintaining a normal service as much as possible however please be aware our normal SLAs may be stretched.

Certificates are posted to training centres so unless we have been instructed to hold onto them whilst Government advice is in place, learners should expect to receive their certificate from their training centre as normal.

If there is any change to the situation we will endeavour to keep you informed however should you have any other queries relating to certification, please send an email to