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Certificate in Customer Service (2 Units)

QCF Level 2
UK Accreditation: QAN 600/4420/2

Description

The main aim of the ITEC Level 2 VRQ Certificate in Customer Service is to enable candidates to gain the necessary practical and theoretical skills in order to provide quality Customer Service.

• Find a College with Certificate in Customer Service (2 Units) Level 2 Courses

Documents

• Rationale
• Lecturer Guidance
• Learner Guidance
• Record of Assessment Book

Unit 1251 Delivery of Effective Customer Service

• Learning Outcome & Assessment Criteria

Unit 1252 Supporting the Customer Service Environment

• Learning Outcome & Assessment Criteria

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